Shipping & Delivery

Normally, your package will be sent the same day as the order if your order is placed no later than 12:00 on weekdays. The delivery time depends on the shipping method you choose at checkout. The delivery time is usually 1-2 weekdays, but we reserve the right to take up to 15 working days. In the event of a delay that we cannot remedy within a reasonable time, you as a customer have the right to cancel the purchase at no extra cost.

All deliveries are made by the selected forwarder according to the delivery methods presented before completing the order and are charged with the current price list. It is the buyer's responsibility to ensure that the address and contact details provided to us at the time of ordering are correct and that the buyer, after we have executed the order, follows up on the delivery with the forwarder and ensures that the delivery is collected and received according to the forwarder's instructions. Delivery takes place within Sweden and the rest of the EU.

We offer the following delivery methods:

DHL ServicePoint	89 kr
Postnord Agent	139 kr
Schenker Agent	105 kr
UPS International (rest of EU)	229 kr
Pick up at our warehouse	FREE

*Some products in our store can be pre-ordered before they are in stock. Pre-orders of goods and delivery times are stated on the respective product page. When you make a pre-order, the item is reserved for you and we will ship it as soon as it is available. If the delivery should change, we will inform you via email. Orders that contain both stock items and pre-ordered products are normally shipped when all items are in stock.

DHL Service Point

Packages sent with DHL Servicepoint have a normal delivery time of approximately 1-3 business days. All packages are trackable and DHL has approximately 2,300 Servicepoint locations in Sweden. You can find a representative near you using DHL Service Point Finder .

Read more about DHL Servicepoint and track your delivery on their website HERE

Postnord MyPack Collect

Within Sweden, PostNord Service Point is delivered to the recipient's agent within 1–2 business days. PostNord Service Point is one of our services that is delivered with a Nordic Ecolabelled transport . The Nordic Ecolabel makes it easy for consumers to choose a more sustainable delivery for goods purchased online.

Read more about Postnord MyPack Collect and track your delivery on their website HERE

Schenker Agent

Schenker agents can be found at convenience stores, grocery stores or gas stations, for example. Their parcel agents are located in both rural and urban areas all over Sweden. At Schenker terminals you can pick up larger and heavier parcels or goods.

Read more about Schenker Ombud and track your delivery on their website HERE

UPS International

Shipments outside Sweden are sent within the EU via UPS to their agent.

Read more about UPS and track your delivery on their website HERE.

Pick up at our warehouse

It is possible to pick up your package directly from our warehouse in Torslanda, Gothenburg. Your order is usually ready for pickup within 24 hours every weekday excluding holidays. You will receive a delivery notification via email when your package is ready for pickup.

Opening hours:

Mon-Fri 7am-4pm

You can find us at the address:

Sörredsvägen 105, 418 78 Torslanda

STOREX

You can find the address and directions to our warehouse here .

You will receive a delivery confirmation via email when your order is ready to be picked up at our warehouse. The delivery confirmation contains a link so you can track and see the status of the package. Click on the link " A delivery is on its way to you " to proceed and see the status.

Unclaimed package

Unclaimed packages are not covered by the right of withdrawal. In cases where packages are not collected and/or returned to us because the customer/recipient 1) was not reachable at the telephone number provided for notification, 2) refused to accept the delivery or 3) provided incorrect contact information such as address, telephone number or e-mail, the customer will be charged a return fee. The fee corresponds to the costs incurred by us in sending the package and receiving it in return. If the purchase price exceeds 300 SEK, a return fee of 300 SEK including VAT will be charged. If the purchase price is less than 300 SEK, the value of the goods including shipping and VAT will be charged. The amount is charged by deducting the fee amount from the order amount that is refunded after the return has arrived at our warehouse. Packages are returned to us after 7 days.