Right of withdrawal & return

Transport damage

If damage occurs during transport, please report the damage to our customer service via the email address kundtjänst@ungerskmat.se with one or more attached pictures of the damage. We follow the guidelines of the Swedish Consumer Agency and the report must be made within a reasonable time after the buyer noticed or should have noticed the defect. Therefore, it is important that you as a consumer unpack and inspect your products carefully. Depending on the extent of the damage, a re-delivery, repair or price reduction will be made.

Complaint

It is important to us that you are satisfied with your products! Therefore, please contact us at kundtjänst@ungerskmat.se as soon as possible if you are dissatisfied. Tell us why you are dissatisfied and attach one or more pictures of the product. Also include your order number!

Right of withdrawal

The Act on Distance and Off-Premises Contracts is the law that regulates the right of withdrawal and specifies the following exceptions:

  • Goods that can quickly deteriorate or become outdated, such as food
  • Goods that cannot be conveniently returned due to health or hygiene reasons and the seal has been broken by the consumer

We are therefore unable to accept returns of food. Please read more about shopping for food online at The Swedish Consumer Agency .

For other goods where the value exceeds 400 SEK, you as a customer have a 14-day right of withdrawal. The withdrawal period begins on the day you as a consumer have received the goods. Our condition is that the goods are returned in their original condition, i.e. that they are not used and that the original packaging is included. Of course, you as a customer always have the right to open the packaging to check that the goods work. If these requirements are not met, a fee of 300 SEK will be charged. The amount is charged by deducting the fee amount from the order amount that is refunded after the return has arrived at our warehouse.

Do this:

  1. Contact our customer service via contact form or send an email to kundtjänst@ungerskmat.se We will send you a return shipping label (cost 89 SEK).
  2. Please pack the goods well so that they are not damaged during return shipping. Please use the packaging that came with the delivery and enclose the original packaging and return it to your nearest representative.
  3. Once we have received the item and approved the return, we will adjust your payment. If the item was damaged during return shipping or if we are unable to approve the return for any other reason, you will be charged a fee of SEK 300.

    Unclaimed package

    Unclaimed packages are not covered by the right of withdrawal. In cases where packages are not collected and/or returned to us because the customer/recipient 1) was not reachable at the telephone number provided for notification, 2) refused to accept the delivery or 3) provided incorrect contact information such as address, telephone number or e-mail, the customer will be charged a return fee. The fee corresponds to the costs incurred by us in sending the package and receiving it in return. If the purchase price exceeds 300 SEK, a return fee of 300 SEK including VAT will be charged. If the purchase price is less than 300 SEK, the value of the goods including shipping and VAT will be charged. The amount is charged by deducting the fee amount from the order amount that is refunded after the return has arrived at our warehouse. Packages are returned to us after 7 days.